Agent Settings

There are many different settings available within SalesAi Voice to customize your agent. These can affect talk speed, voice, tone, how creative the agent can get, and more!

From Phone Number:

This setting allows you to select a number that you have purchased on Twilio. If you select a number for one Outbound agent, it cannot be used for another Outbound agent. This rule also applies to Inbound.

Change Language:

This option allows you to change the language of your agent. There are many different options to choose from!

Initial Message:

This is the first message your AI Agent will say when the phone is answered, or the agent is called. An example of this would be verifying if the correct person is on the other end of the line.

Voice Agent

Here, you can select the Voice of the Agent that you are building! There are many options to choose from to determine the perfect voice for your Ai Agent. You can even test the voice of the agent with the Play Button to hear a snippet!

There is also a Speed setting located to the left of that Play Button. This adjusts the talking speed of your agent.

Calendar Booking

This setting allows you to add a calendar in your Agent. Your Agent can schedule a meeting with the customer and book a meeting straight to your calendar! There are currently 2 options for integrating your Calendar: GoHighLevel and Cal.com.

If you plan on using Calendars OTHER than Google Calendar, you will need to use Cal.com.

Call Transfer

If you are looking to transfer your call to a live rep or dialer, this would be a great option!

For example, the Agent asks qualifying questions, and if they qualify, the agent could then have that prospect transferred to a live rep to continue the call to discuss pricing.

The Prompt-Based option makes it so that the transfer is purely based on the flow of the call and prompt. Keyword-Based makes it so that if the agent hears a specific word or phrase, it will go through with transferring the call. This option is more reliable.

Send Post Call Info to External Source

This option is used if you are looking to send information to a different CRM. Currently, information will be sent to GoHighLevel. If you have a different CRM in place, you could use a Catchhook to have the AI update/create an existing contact. A catchhook can be created using Zapier. You will need a paid Zapier subscription to have access to Webhooks and Catchhooks

Interrupt Sensitivity

This option allows us to adjust how sensitive the Agent is to interruptions from the lead.

Low: The agent will typically ignore non-interrupting words (ex. "uh-huh" or "okay"). We recommend this setting. 

High: The agent will stop at any given word.

Response Speed

This option allows us to adjust how fast the agent will choose to respond when communicating with the customer.

Sensitive: The agent will respond quickly. This can make it begin speaking on brief pauses.

Auto: The agent will adjust its response speed based on the lead's speaking patterns. If the lead pauses for long durations, the Agent will wait longer. If the lead speaks quickly and responds quickly, the Agent will respond faster.

Initial Message Delay

This option allows you to adjust when the Agent starts to speak when a call is answered. If it is set to zero, the agent will begin talking almost immediately when the call is answered. Otherwise, it will delay that for the time you set.

Double Call

Double calling will have the Agent call the lead, and if that lead does not answer, the agent will immediately call them again. We see this increases response rates.

VM Detection

This setting will have the Agent hang up if it detects a Voicemail. This option is still in Beta.

AI Creativity

This option determines how much freedom you are giving the agent. On the low end, the Agent sticks to the script very closely. On the upper end, the Agent can be more creative while still following the prompt.

We recommend being closer to the upper end to allow conversations to flow more seamlessly.