This guide offers essential steps for registering your brand with Twilio's Branded Calling service, ensuring compliance with necessary requirements like the Voice Integrity Profile. Scroll through the steps below to get started:
Not a visual learner? No problem!
Here’s a straightforward, step-by-step guide in text form:
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Prerequisite: Before completing the Branded Calling registration, ensure you have a Voice Integrity Profile completed.
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Login: Navigate to the Twilio dashboard, click on Admin in the upper-right corner, and select Account Trust Hub.
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Access Branded Calls: From the Trust Hub, click on Branded Calls on the left-hand side.
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Learn More: Familiarize yourself with Branded Calling, including any fees, by clicking on the Twilio Voice Pricing Page.
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Start Registration: Click Register Branded Calling when ready to begin.
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Voice Integrity Profile: If you haven't yet created your Voice Integrity Profile, you will need to do so by clicking Create Voice Integrity Profile.
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Country Selection: From the dropdown menu, select your country and click Continue.
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Program Qualification: Select whether you are an ISV (Independent Software Vendor) or Direct Customer. Then, indicate if you have been using outbound services on Twilio for 3+ months in production capacity.
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Best Practice Guidelines: Confirm that you strictly follow best practices for outbound calling, such as collecting opt-ins and adhering to calling hours.
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Eligibility: If you have not used Twilio for 3+ months for outbound calling, you will be ineligible for Branded Calling and will need to wait until you have met the requirement before submitting again.
After completing these steps, you can proceed to submit your registration, and you will be notified once Twilio approves it.