Creating an Outbound Agent

Follow this guide to create your Outbound Agent!

1. In SalesAi Voice, navigate to the "Outbound Agent" tab on the left side.
   
2. Select the Language for your agent.
   
3. Click on the drop-down menu for the "From Phone Number"
   
4. Add your Initial Message into the designated field. For example - "Hi, my name is Sara, an AI assistant with Kennected. Can I have a moment of your time?" *See the disclosure note at the end of the article.
   
5. Select your desired voice. You can hear how they sound by clicking their avatar, and then the Play button.
   
6. Set the Interrupt Sensitivity. 
   Low Sensitivity - Prospect would need to say more than one word for the agent to stop talking. (Ex. It wouldn't stop for an "okay" or "uh-huh.")
   High Sensitivity - Any speaking from the prospect would trigger the agent to stop talking.
   
7. Set the Response Speed. 
   Sensitive - As soon as the prospect stops talking, the agent will pick back up.
   Auto - The agent will match the prospect. If they speak quickly, the agent also will.
   
8. Set the Initial Message Delay. We recommend 1 second. 
   
9. We recommend turning "Double Call" to "True" in order to bypass any Do Not Disturb settings. 
   
10. We recommend turning VM Detection On so the agent can hang up if it detects a Voicemail.
     
11. Move the slider to set the AI Creativity. The higher it is, the more genuine and natural the conversation comes across. We recommend between 0.8 and 1.0. 
    
12. In the Prompt field, enter the prompt you built for it to use. See Designing a Prompt for more information. 
    
13. When finished, click the green "Save Agent" button.
    
14. Provide a Name and Description for your agent, and then click the blue Save button.