What does the person on the other end of the phone see?
When it comes to a live transfer, you may wonder how the call will appear on the phone line it is being transferred to. Please see the below example.
Your AI Agent calls your lead, runs them through your designated prompts, and determines that the call is ready for a Live Transfer to your office phone. When the call rings through to the office, you will see the number of the lead listed, not the AI Agent.