Understanding the different options for Response Speed under Agent Settings
Under your Agent Settings, you will see the switch for Response Speed.
This option allows us to adjust how fast the agent will choose to respond when communicating with the customer.
Sensitive: The agent will respond quickly. This can make it begin speaking on brief pauses.
Auto: The agent will adjust its response speed based on the lead's speaking patterns. If the lead pauses for long durations, the Agent will wait longer. If the lead speaks quickly and responds quickly, the Agent will respond faster.