This guide is essential for anyone looking to effectively register a brand for A2P messaging through Twilio, ensuring compliance with regulations and optimizing messaging capabilities. Scroll through the steps below to get started:
Not a visual learner? No problem!
Here’s a straightforward, step-by-step guide in text form:
🧾 Prerequisites
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✅ You must have a verified Primary Customer Profile.
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❌ Free trial accounts are not eligible—you must upgrade your account first.
🧭 Step-by-Step Process
1. Access the Trust Hub
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Navigate to Twilio.
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Click Admin in the upper right corner.
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Select Account Trust Hub from the dropdown.
2. Navigate to A2P Messaging
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Click Go to A2P Messaging in the Trust Hub interface.
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Scroll to Regulatory Compliance > Brands.
3. Register a Brand
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Click Learn More if you want to read details about A2P Brands.
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Then click Register a Brand.
4. Complete Brand Submission
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Choose your Company Type (e.g., Private, Public, Non-Profit).
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Select your Brand Type:
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Low-Volume Standard ($4 one-time fee, capped throughput)
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Standard ($4 one-time fee, higher volume supported)
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Decide if you want to enable brand sharing with sub-accounts.
5. Review & Confirm
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Agree to the terms and acknowledge the $4 fee.
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Click Register to submit your brand.
⏳ After Registration
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You’ll see a message: “Brand registration is in progress.”
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⏱ Approval time: Usually a few minutes, but may take up to 7 days.
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If it exceeds 7 days, contact Twilio Support.
✅ Once Approved
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Your status will update to Registered.
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You can now:
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Click View A2P Messaging Limits to check throughput and volume caps.
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Click Continue to proceed to Campaign Registration.
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Third-Party Services Disclaimer
Customer acknowledges that SalesAi, LLC (“Company”) may rely on or integrate third-party services, software, platforms, or infrastructure (“Third-Party Services”) not owned or controlled by Company. These may be governed by separate terms and conditions between Customer and the third-party provider.
Company makes no warranties and assumes no liability regarding Third-Party Services, including their availability, reliability, security, or performance. Company does not guarantee Customer’s access to, approval for, or successful use of any Third-Party Services, even if referenced or facilitated by Company.
Customer is solely responsible for reviewing and complying with any applicable third-party terms. Company is not liable for any loss, damage, or disruption arising from the use or failure of Third-Party Services. Customer assumes all risk and acknowledges that Company’s services may be impacted by the performance or availability of such services.
All warranties, express or implied, are disclaimed to the fullest extent permitted by law.