This guide provides essential next steps for addressing a rejected primary customer profile in Twilio, ensuring users can swiftly resolve issues and enhance their account management. Scroll through the steps below to get started:
Not a visual learner? No problem!
Here’s a straightforward, step-by-step guide in text form:
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Notification of Rejection: If your profile is rejected, Twilio will send an email detailing the error code, error description, cause, and solution. You'll also be connected with a Twilio Help Representative for additional support.
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Navigating Twilio:
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Log in to Twilio, then click on "Admin" in the top-right corner .
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Navigate to the "Account Trust Hub" and click on "Customer Profiles" .
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Confirm Profile Status: Check your profile's status to confirm that it was rejected .
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Editing the Profile:
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Click "Edit Profile" to begin making necessary updates .
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Your existing information will remain intact; focus on updating the section that caused the rejection .
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Fixing the Issue:
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Rejected fields will be marked in red with explanations. Correct these issues before continuing .
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Once the necessary changes are made, submit the updated profile .
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