This guide provides a straightforward step-by-step process for registering a CNAM with Twilio, ensuring users can successfully manage their caller ID information. Scroll through the steps below to get started:
Not a visual learner? No problem!
Here’s a straightforward, step-by-step guide in text form:
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Prerequisite: Ensure you have a verified Primary Customer Profile before starting the CNAM registration. CNAM is only available for business profiles.
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Login: Navigate to the Twilio dashboard and click on the Admin section in the upper right-hand corner. Select Account Trust Hub from the dropdown.
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Access CNAM Settings: On the left-hand menu of the Trust Hub, click on CNAM to access CNAM-related options. Familiarize yourself with CNAM and click "Learn More" for additional information.
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CNAM Registration:
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Click on "Register for CNAM."
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Enter the CNAM Display Name (this is the name that will be visible to your customers when you call).
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Select the Business Profile from the available options.
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Phone Number Registration:
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Select the phone numbers to register for CNAM by checking the box next to each number.
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Click Save once you've selected the desired numbers.
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Set Trust Product Name: You’ll be prompted to input a Trust Product Friendly Name, which Twilio will automatically suggest a default for. You can modify this as needed.
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Certification and Review:
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Check the box to certify that your Business Profile is the originator of the phone calls and the display name represents your business.
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Click Submit for Review to complete the process.
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The CNAM registration will allow your business name to appear on customers' landlines and mobile phones, improving the chances of calls being answered.