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      Branded Calling

      This guide offers essential steps for registering your brand with Twilio's Branded Calling service, ensuring compliance with necessary requirements like the Voice Integrity Profile. Scroll through the steps below to get started:

       

      Not a visual learner? No problem!
      Here’s a straightforward, step-by-step guide in text form:

      🚧 Important Notes:

      • Branded Calling is in Beta (Pilot, Private, or Public), meaning features and requirements are subject to change.

      • No SLA is provided for beta products.

      • A Voice Integrity Profile must be completed before beginning.

      🧭 Step-by-Step Summary:

      1. Navigation & Setup:

        • Go to Twilio → Admin → Trust Hub → Branded Calls.

        • Familiarize yourself with pricing & requirements.

        • Click “Get Started” to begin bundle setup.

      2. Branding Details:

        • Enter a friendly name (not shown to customers).

        • Select your country and whether you're a Direct Customer or ISV.

        • Choose the Branded Calling Type (currently only “Basic” is available).

      3. Voice Integrity Bundle:

        • Select an existing bundle or submit a new one.

        • Bundle details will be auto-filled and uneditable in the form.

      4. Assign Numbers (Optional at First):

        • Add Twilio-purchased numbers to the bundle.

        • Can be skipped but is required before activation.

      5. Trust Details & Brand Contact:

        • Input contact name, phone (non-Twilio), and email.

        • Email must match your company domain (e.g., @salesai.com) or submission will fail.

      6. Email Verification:

        • If eligible, you’ll receive a 5-digit code (expires in 10 mins).

        • Enter the code to confirm the email.

      7. Display & Use Case Info:

        • Provide a Call Display Name and optional Extended Display Name.

        • Add a Use Case Description and Consent Description.

      8. Final Details & Submission:

        • Enter a Registration Friendly Name, Notification Email, and optionally a Callback URL.

        • Agree to Twilio’s Terms of Service, then Submit.

       

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