Submit a Support Ticket

This guide provides a straightforward, step-by-step process for submitting a support ticket on the SalesAI platform. By following these instructions, users can efficiently report issues and seek assistance. Scroll through the steps below:

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Here’s a straightforward, step-by-step guide in text form:

Purpose

To help users efficiently report issues and track concerns through SalesAi’s support ticket system for faster resolutions.

Process

1. Navigate to SalesAi’s KnowledgeBase.

2. In the upper right-hand corner, click Submit a Support Ticket.

3. Enter your first and last name.

4. Enter the email address you use to log in.

5. Enter your phone number (not your agent’s number).

6. Provide your company name.

7. Select the issue type that best matches your concern (e.g., Workflows, Integrations, Voice Agent, Twilio, SMS, Call Logs, etc.).

8. Give your issue a clear name.

9. Provide a detailed description of the issue, including what you’ve tried or observed.

10. Click Submit. A support team member will follow up via email.

Key Point

The more details you include in your description, the faster and easier the support team can assist.