Follow this guide to find and review the Call Logs from your Voice Agents.
- Click on AI Voice on the left-hand menu
- Click Call Logs
- Find the call you'd like to review. You can search for specific contacts, or filter by assignee, outcome, or time frame.
- Click on the Call recording you want to review.
- You will now see all the details from the call. You may click the Play button to hear the call recording.
- Click on Basic Call Details to review basic details like outcome, duration, etc.
Call information can also be found in the inbox and contact details within Contacts.