Follow this guide to find and review the Call Logs from your Voice Agents.
- Click on AI Voice on the left-hand menu
- Click Call Logs
- Find the call you'd like to review. You can search for specific prospects, or filter by assignee, outcome, or time frame.
- Click on the Call recording you want to review.
- You will now see all the details from the call. You may click the Play button to hear the call recording.
- Click on Basic Call Details to review basic details like outcome, duration, etc.
- Click on Prospect Customer Interaction to see the prospect's qualification status. You may also see the Appointment Details if the prospect booked a meeting.
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The Call Metrics tab has the link to call and additional details.
Call information can also be found in the inbox and contact details within Prospects.