SalesAi (Voice only)
      Back to home
      1. SalesAi Help Center
      2. SalesAi (Voice only)

      How to Create an Inbound Agent

      You may want an agent created that will receive calls at a specific number. Follow this guide below to set up your own Inbound Agent!

      Sections

       

       

      Setting Up an Inbound Agent

      1. In the SalesAi Voice Dashboard, click on the "Inbound Agent" tab in the left menu.
        Inbound 1
      2. On the agent creation page, confirm that your Client ID is automatically populated.
        Inbound 2
      3. Click into the "Initial Message" field and type your message. 
        This is the greeting you would like your AI Agent to say when they answer a call. For example, "Thank you for calling Kennected! I'm Rachel, an AI Assistant. How can I help you today?"
        Inbound 3
      4. Next, select a voice for your agent to use. 
        You can use the arrows on either side of the photos to see more voice avatars. Click on their picture and then click the play button located in the blue box to listen to how they sound.
        Inbound 4
      5. Once your agent's voice is selected, confirm the language you want them to use. The default is English. 
        Inbound 5
      6. Select the Interrupt Sensitivity. 
        Low Sensitivity - Prospect would need to say more than one word for the agent to stop talking. (Ex. It wouldn't stop for an "okay" or "uh-huh.")
        High Sensitivity - Any speaking from the prospect would trigger the agent to stop talking.
        Inbound 6
      7. Select the Response Speed.
        Sensitive - As soon as the prospect stops talking, the agent will pick back up.
        Auto - The agent will match the prospect. If they speak quickly, the agent also will.
        Inbound 7
      8. Set the AI Creativity.
        The lower the creativity, the more that the agent will follow the prompt. The higher it is, the more genuine and natural the conversation comes across. We recommend between 0.8 and 1.0. 
        Inbound 8
      9. If your agent will be transferring calls to another number (like a sales line), you will need to click this option and enter the desired number. 
        Inbound 9
      10. If your agent will be booking meetings to a calendar or round-robin, you'll need to connect this option. Here is the full article on that (Create a Group in GHL, Adding a Calendar Booking to your SalesAi Voice Agent, How to Create a Calendar in GHL).
        Inbound 10
      11. If you would like to start with a pre-built prompt, you can view the different templates here. 
        Inbound 11
      12. Enter the prompt you want the agent to use in the Prompt field.
        Inbound 12
      13. Click the green Save Agent button.
        Inbound 13
      14. Enter a name and description to identify the agent.
        Inbound 14.15
      15. Click the blue Save button.
        Inbound 16
      16. You should now see the Agent on the main "Inbound Agents" screen. To edit or delete it, click on the three-dot icon. 
        Inbound 17

      Disclosure of AI involvement is important to ensure compliance with the FCC so that prospects can make informed decisions about their interactions with your campaigns. 

       

      Launching an Inbound Agent

      1. Click on "Agents" in the left menu of SalesAi Voice.
        Launching Inbound 1
      2. Locate the appropriate inbound agent and click "Assign Agent To Phone Number."
        Launching Inbound 2
      3. Find a number that is not already in use and clock on "Assign."
        Launching Inbound 3
      4. Test it out! Try giving the number a call and interact with your new Inbound Agent.