Understanding what is in control of the volume of calls per day.
There are a couple of different ways to look at this question. We can examine the amount we are setting it to make, or we can see the total volume done within a particular date range.
Setting the Volume of Calls in your GHL Workflow
Within the Drip Mode of your Call workflow, you can manage the Batch Size and Drip Interval to control the number of leads going through the flow within any particular time frame. Our typical recommendation is a Batch Size of 5 every 1 minute, however, you can adjust based on the volume that your agent needs to accomplish.
In the above example, if we use a standard 9 am—5 pm workday and the agent has enough leads to last the entire day, it would make 4,800 calls.
Reviewing Call Volume in SalesAi Voice
Alternatively, you may wish to review the volume of calls that your agent was able to make on a particular day, week, or other specific date range. You can get the total numbers by adding the dates, but you can utilize the other filters (Contact Name, Contact Number, Duration, Comparison, Outcome, and Campaign) to get more detailed information about certain calls.
- Inside of SalesAi Voice, navigate to the Call Logs & Recordings tab.
- You can then use the Start and End fields to set a date range. For this example, I've set it to a single, 24-hour period.
- Staying on the same page, you can scroll to the bottom to see the total number of calls your agent has made and or received.
